You will start off with a 60-day free trial. After the trial period is over the automatic monthly charges will startup. You must notify us before the end of your free trial if you’d like to stop hosting on our platform.
Once the monthly subscription charges begin, we will charge you on the 1st of the month for that month’s subscription (i.e. you’ll be charged on May 1st for May’s subscription). We are unable to process any refund requests that come after the 10th of the month. Any refund request that comes in after the 10th will be used as notification to stop payment for the following payments (i.e. if you want to leave the platform but don’t notify us till May 11th, your charge for the month of May will stand and we will stop any future payments).
You can submit a refund request by reaching out to firstname.lastname@example.org.