If you’re in an affected area, there’s a chance that your event will be canceled
because of the weather. If that happens, you should receive an email from the
team in your area letting you know. We hope to send an update by 11 a.m. on
the date of your event if it is canceled. When that happens, you’ll be able to
reschedule your tickets on the customer service section of our website here:
You’ll just need the verification code we emailed you when you made your
reservation. Wait...what is my verification code and where can I find it?
As always, if you don't feel that you'll be safe traveling to or from your event, use
your best judgement and stay safe. If there is a weather advisory or state of
emergency in your area, we do waive our 48-hour cancellation policy and allow
you to reschedule when things are looking a little sunnier (or at least, a little
If you cannot make it to your event for this reason, please be sure to email
Customer Service at firstname.lastname@example.org before your scheduled event, or within 24
hours after the event has ended.