You need to make your reservation before the expiration date on your voucher, but you can book
an event that takes place after your voucher expires—just be sure to book it BEFORE the voucher expires.
Example: I have a voucher that expires on January 5. I can totally make a reservation to an event
that takes place on February 24, as long as I make the reservation on January 4 or before.
What if my voucher has expired?
You can still use it, however it will now only be valid for the "paid value." Just apply it into the
promo-code box on the final page of the checkout process in order to discount the "paid value"
from your ticket.
Example: I bought a $22.00 voucher for $45.00 voucher deal. Now that my voucher has expired I
can apply it to my ticket to deduct $22.00 only.
What happens if the event I applied my voucher to is cancelled?
If you use a voucher to book to an event that’s cancelled, don’t fret, you’ll still be able to use the
value you paid for your voucher towards a new event.
You’ll need to reschedule your original ticket but we’ve made it super easy. Just use our simple
reschedule tool here:
From that page, just enter the verification code we sent you when you made your original
reservation and follow the prompts to get a brand new reschedule code to use for re-booking.
Nice right? Plus your reschedule voucher never expire so you won’t have to worry about it again.
If you have questions about your vouchers, get in touch with us at firstname.lastname@example.org. Please include any voucher codes you have questions about and we’d be happy to take a look for you.