Here are a few things to know about using your coupon/voucher codes for an event.
Most vouchers (like Groupon codes) are for single tickets, so if you’re trying to purchase more
than one ticket to an event, you’ll need to apply each voucher individually. Be sure to enter each
code into the “Gift Card/Coupon/Voucher” field separately and select “Apply” each time.
Some Special Events don’t take accept discounts or coupons, meaning no voucher codes. If your
code is expired or the event you selected doesn’t accept voucher codes, your voucher code won’t
work—pretty self explanatory. A quick check of the event details page will tell you if your event
takes voucher codes or not.
If your voucher isn’t bringing your total to $0, it could mean one of three things: Either you’re buying a ticket in an area that requires tax, there are additional experience fees due, or you’re using a coupon code that has a partial discount. First, verify that you’re entering your voucher correctly.
I’m buying in an area with taxes: In Canada and some US states, our vouchers don’t cover the taxes for your area. This means you must pay the tax at the time of checkout, and we’ll need your credit card in order to reserve your ticket.
I'm buying an experience with experience fees: Some of our events require additional experience fees to create your yay. These fees cannot be covered by discounts or vouchers so you'll need to enter your card information in order to pay the difference and complete your reservation.
I’m using a coupon code: If you received a code from an email, a Creative Host, or a business
card, it may be for a discount—not the entire amount. The code should give you a discounted
rate, but won’t drop the price to zero. You’ll need to enter a credit card to purchase your ticket.
Please note that only one voucher code or discount can be applied per ticket.